Frequently Asked Questions(FAQs)
What is an Internet Service Provider (ISP)?+
An Internet Service Provider (ISP) is a company or organization that provides individuals, businesses, and other entities with access to the internet. Savanna fibre connect customers to the internet through wireless connections at an affordable Price.
Who is the fastest internet service provider in Uganda?+
Savanna Fibre stands out as Uganda's premier internet service provider, renowned for its lightning-fast speeds and reliable connectivity. With cutting-edge technology and extensive network infrastructure, Savanna Fibre delivers unparalleled browsing, streaming, and gaming experiences, setting the pace for digital innovation in the region.
Where can I get cheap WIFI in Kampala?+
Savanna Fibre leads the way as Kampala's most affordable internet service provider, offering competitive rates without compromising on quality. With budget-friendly packages tailored to meet diverse user needs, Savanna Fibre ensures that high-speed internet access is accessible to all.
Fiber Internet Providers in Uganda?+
Savanna Fibre is at the forefront of providing internet services in Uganda, offering a blend of speed, reliability, and innovation. With a robust network infrastructure and state-of-the-art technology, Savanna Fibre connects individuals, businesses, and communities across Uganda, empowering them to thrive in the digital age. Whether it's fast browsing, smooth streaming, or seamless communication, Savanna Fibre is dedicated to delivering top-notch internet experiences to its customers nationwide.
What are the main services offered by an Internet service provider?+
Savanna Fibre revolutionizes internet accessibility in Uganda by not only providing blazing-fast connectivity but also offering complimentary installation and router for seamless setup. This commitment to convenience ensures that customers can swiftly harness the power of high-speed internet without any upfront costs, making Savanna Fibre the go-to choose for hassle-free connectivity solutions across the nation.
What internet plans do you offer?+
Savanna fibre offers; Twiga plan for UGX 72000, Chui plan for UGX 112000, Simba plan For UGX159000 and Ndovu for UGX 253000.
What are the speeds available in my area?+
We offer; 5mps, 10mbps, 20mbps and 50mbps.
How reliable is your service?+
Savanna Fibre Internet Service Provider is known for its unwavering reliability, offering consistent and high-speed internet connections. With robust infrastructure and dedicated customer support, Savanna Fibre ensures uninterrupted online experiences for its users. Its reputation for reliability makes it a top choice for those seeking dependable internet service.
Are there any data caps or limits on my internet usage?+
Savanna Fibre Internet Service Provider offers unlimited plans, providing customers with the freedom to browse, stream, and download without worrying about data caps or limits. With their unlimited packages, users can enjoy seamless connectivity and uninterrupted online experiences, making Savanna Fibre a preferred choice for those seeking unrestricted internet usage.
What equipment do I need for your service, and is there an additional cost?+
Savanna Fibre Internet Service Provider stands out by offering free installation to its customers, eliminating upfront costs and making it easier for users to get connected. This commitment to convenience ensures a hassle-free setup process, further enhancing the appeal of Savanna Fibre’s services for new subscribers.
Do you provide technical support? +
Savanna Fibre Internet Service Provider prioritizes customer satisfaction by offering dedicated technical support to address any connectivity issues or concerns. With their knowledgeable and responsive support team, users can rely on prompt assistance and troubleshooting guidance, ensuring a smooth and reliable internet experience with Savanna Fibre.
How can I reach you if I have issues?+
Customers can easily reach Savanna Fibre through various social media platforms, including Facebook, Twitter, Tiktok and Instagram, where they can direct message or engage with the company's official accounts for inquiries, support, or feedback. Additionally, customers can visit Savanna Fibre’s physical location at Plot 2A Katalina Bend, Kampala, Uganda, for in-person assistance or to discuss their internet needs directly with the staff. This multi-channel approach ensures accessibility and convenience for customers, whether they prefer online communication or face-to-face interactions.
Are there any fees for installation or setup?+
Savanna Fibre sets itself apart with a FREE INSTALLATION offer to its customers, making it more accessible for individuals to connect to their reliable internet services without incurring additional costs upfront. This customer-centric approach demonstrates Savanna fibre’s commitment to providing affordable and convenient internet solutions, further enhancing its appeal among users seeking hassle-free connectivity options.
How can I upgrade or downgrade my plan if needed?+
Savanna Fibre ensures flexibility in plan changes, allowing customers to easily upgrade or downgrade their internet plans as needed. Whether seeking faster speeds or adjusting to different usage requirements, customers can contact Savanna fibre’s customer support team via phone, email, or in-person at their Kampala location to discuss plan modifications. This seamless process underscores Savanna fibre’s commitment to accommodating evolving customer needs, providing convenience and adaptability in managing internet services.
Can I use my own router/modem, or do I need to rent or buy one from you?+
At Savanna Fibre, customers have the option to use their own router/modem or benefit from the convenience of a free router provided by the company. This flexibility empowers users to choose the setup that best suits their preferences and needs. For those who opt for Savanna fibre’s equipment, the complimentary router ensures a seamless and hassle-free installation process, further enhancing the customer experience.
Are there any additional charges for exceeding my data limit?+
With Savanna fibre, customers enjoy the freedom of unlimited data, eliminating concerns about exceeding data limits and incurring additional charges. This commitment to unlimited data ensures uninterrupted browsing, streaming, and downloading experiences for users, without the worry of unexpected fees. Savanna fibre’s dedication to providing unlimited data reflects its customer-centric approach, prioritizing convenience and peace of mind for subscribers.
Do you offer any business or enterprise-level services?+
Savanna fibre extends its reliable internet services beyond residential customers to include comprehensive business and enterprise-level solutions. Tailored to meet the demanding requirements of businesses, Savanna fibre offers scalable internet plans, dedicated support, and robust infrastructure to ensure seamless connectivity for operations of all sizes. With a focus on reliability and performance, Savanna fibre empowers businesses to thrive in today's digital landscape, making it a preferred choice for enterprise-level internet solutions.
Are there any restrictions on the types of devices I can connect to your network?+
Savanna fibre prides itself on offering a network that's as versatile as its users' needs. There are no restrictions on the types of devices customers can connect to their network. Whether it's laptops, smartphones, smart TVs, gaming consoles, or IoT devices, Savanna fibre ensures seamless connectivity for all, providing the flexibility customers need to stay connected in today's digital world.
What payment methods do you accept?+
We accept MTN Mobile Money and Airtel Money
How do you handle customer complaints and feedback?+
We have a dedicated team that handle all customer complaints and this works hand in hand with the Customer Care Team to have asynchronous + a dedicated Ticket handling system once complaints are sent in , the feedback is instant and in the shortest time possible
Are there any discounts available for bundling services or for seniors/students?+
At present, Savanna fibre does not offer specific discounts for bundling services or for seniors/students. However, they strive to maintain competitive pricing and prioritize providing reliable internet services to all their customers. While there may not be specific discounts available, Savanna fibre remains committed to offering affordable and high-quality internet solutions for individuals and households alike.
Can I temporarily suspend my service if I'm away for an extended period?+
Yes you can suspend your account, this is done in our automated system and you can resume your service at anytime.
What steps do you take to ensure customer privacy and data security?+
We understand our customer’s data privacy and we take all necessary steps to ensure this is effective.
What is your policy regarding bandwidth congestion during peak hours?+
We are up 99% all the time and this doesn’t affect any user, Rest easy with our guaranteed 99% uptime.
Can I monitor my internet usage and track my data consumption?+
Yes, you can monitor your internet usage through our Savanna Fibre App and this can be found in the Play Store. All you need to do is Log in and you are good to good.