Fibre internet is fast, reliable, and transformative but like any technology, it can occasionally run into hiccups. Whether you’re experiencing slow speeds, intermittent connectivity, or complete outages, Savanna Fibre’s support team is here to help. In this guide, we’ll walk you through some common fibre issues, how to troubleshoot them, and when to reach out to Savanna’s expert support team for assistance.
1. No Internet Connection
Symptoms:
- Your Wi-Fi network is visible, but there’s no internet access.
- The router’s lights are off or blinking abnormally.
Troubleshooting Steps:
- Check the Basics:
- Ensure your router is powered on and properly connected to the fibre modem.
- Verify that all cables (power, Ethernet, and fibre) are securely plugged in.
- Restart Your Equipment:
- Turn off your router and modem, wait 30 seconds, and then turn them back on. This often resolves temporary glitches.
- Check for Outages:
- Visit Savanna Fibre’s website or social media pages to see if there’s a reported outage in your area.
When to Contact Support:
If the issue persists after restarting your equipment and there’s no reported outage, reach out to Savanna’s support team for further diagnostics.
2. Slow Internet Speeds
Symptoms:
- Websites take forever to load.
- Streaming videos buffer frequently.
- Downloads are slower than expected.
Troubleshooting Steps:
- Test Your Speed:
- Use a reliable speed test tool (like Speedtest.net) to check your connection speed. Compare the results to your subscribed plan.
- Check for Background Activity:
- Ensure no other devices or applications are consuming bandwidth (e.g., large downloads, streaming on multiple devices).
- Optimize Your Wi-Fi:
- Move your router to a central location, away from walls and obstructions.
- Reduce interference by keeping your router away from appliances like microwaves and cordless phones.
- Switch to a Wired Connection:
- For critical tasks, connect your device directly to the router using an Ethernet cable. This often provides faster and more stable speeds.
When to Contact Support:
If your speed test results are consistently below your plan’s advertised speeds and you’ve ruled out Wi-Fi issues, contact Savanna’s support team for a deeper investigation.
3. Intermittent Connectivity
Symptoms:
- Your internet connection drops frequently.
- Devices keep disconnecting from Wi-Fi.
Troubleshooting Steps:
- Check Your Router’s Lights:
- If the lights are flickering or unstable, it could indicate a signal issue.
- Inspect Cables and Connections:
- Ensure all cables are securely connected and undamaged.
- Update Your Router’s Firmware:
- Log in to your router’s admin panel and check for firmware updates. Outdated firmware can cause connectivity issues.
- Reduce Wi-Fi Congestion:
- Switch to a less crowded Wi-Fi channel (e.g., 5 GHz instead of 2.4 GHz).
When to Contact Support:
If the problem persists despite these steps, Savanna’s support team can check for signal interference or hardware issues.
4. Wi-Fi Network Not Visible
Symptoms:
- Your Wi-Fi network doesn’t appear in the list of available networks.
Troubleshooting Steps:
- Restart Your Router:
- Power cycle your router to refresh the network.
- Check Router Settings:
- Log in to your router’s admin panel and ensure the Wi-Fi network is enabled.
- Reset Your Router:
- If all else fails, perform a factory reset (note: this will erase custom settings).
When to Contact Support:
If your Wi-Fi network remains invisible after troubleshooting, Savanna’s team can help diagnose and resolve the issue.
5. Poor Signal Strength in Certain Areas
Symptoms:
- Weak or no Wi-Fi signal in specific parts of your home or office.
Troubleshooting Steps:
- Reposition Your Router:
- Place your router in a central location, elevated and free from obstructions.
- Use a Wi-Fi Extender:
- Consider investing in a Wi-Fi extender to boost signal coverage.
- Upgrade Your Router:
- If your router is outdated, upgrading to a modern model with better range can help.
When to Contact Support:
If repositioning and extenders don’t solve the issue, Savanna’s team can recommend advanced solutions like mesh networks.
How Savanna’s Support Team Can Help
At Savanna Fibre, we pride ourselves on delivering not just fast internet but also exceptional customer support. Here’s how our team can assist you:
- 24/7 Availability: Our support team is always ready to help, day or night.
- Remote Diagnostics: We can remotely diagnose and resolve many issues without needing a technician on-site.
- On-Site Visits: For complex issues, we’ll send a technician to your location to ensure everything is working perfectly.
- Proactive Monitoring: Our systems constantly monitor your connection to detect and resolve issues before they affect you.
Final Tips for a Smooth Fibre Experience
- Regularly update your router’s firmware.
- Use strong, unique passwords for your Wi-Fi network.
- Keep your devices updated to ensure compatibility with your fibre connection.
If you ever encounter an issue you can’t resolve, don’t hesitate to contact Savanna Fibre’s support team. We’re here to ensure your internet experience is fast, reliable, and hassle-free.