When your internet stops working, it feels like the universe has conspired against you. Suddenly, you’re staring at your router like it owes you an explanation. Before you call your ISP in a rage (or sacrifice your router to the Wi-Fi gods), take a deep breath. Most network issues can be solved with a bit of troubleshooting. Here’s how:
Step 1: Check Your Internet Connection Status
Let’s start with the basics. Is your internet actually down? Sometimes, a single app or website may fail, leading you to believe the apocalypse has begun.
- Test Multiple Websites or Apps: If one page isn’t loading, try a different one. If nothing works, the problem might be your network.
- Ping Your ISP: Open a command prompt (Windows) or terminal (Mac/Linux) and type:
ping google.comIf you see replies, your connection is working but might be slow. If it times out, your network is likely down.
Step 2: The unspoken Golden Rule—Restart Everything
Before diving into advanced fixes, turn everything off and on again. It’s the oldest trick in the book for a reason.
- Restart Your Router/Modem: Unplug it, wait 30 seconds, and plug it back in. Routers need breaks too.
- Restart Your Devices: Sometimes, the issue is with your computer, phone, or TV. A quick reboot often resolves glitches.
Step 3: Check the Physical Connections
Your internet may not be working because, well, something isn’t plugged in.
- Inspect the Cables: Are all cables securely connected? Look for loose Ethernet cords, frayed wires, or unplugged power supplies.
- Check Power: Ensure your router is turned on. Yes, it happens—power outages or a flipped switch can shut everything down.
Step 4: Test Your Wi-Fi Signal
If your internet works in one room but not another, your Wi-Fi might be the issue.
- Move Closer to the Router: Weak signals cause slow speeds or dropped connections.
- Look for Interference: Other devices, like microwaves or baby monitors, can mess with your Wi-Fi. Try switching your router’s channel or frequency band.
- Use Ethernet: Plug directly into the router with a cable. If it works, your Wi-Fi is to blame.
Step 5: Check for Service Outages
Before you start dismantling your network, check if your ISP is down.
- Visit Their Website or Social Media: Most ISPs post updates about service disruptions.
- Use Outage Maps: Websites like Downdetector can confirm if others are facing the same issue.
If the problem is on their end, all you can do is wait—and maybe send a strongly worded tweet.
Step 6: Diagnose Your Network with Tools
Sometimes, you need to get technical.
- Run Network Troubleshooter: On Windows, right-click your network icon and select Troubleshoot Problems.
- Access Router Settings: Log into your router using its IP address (usually printed on the device). Check for errors, connected devices, or updates.
- Speed Test: Use tools like Speedtest.net to check if your internet speed matches your ISP’s promises. If it doesn’t, someone owes you an explanation.
Step 7: Rule Out Device Issues
If the internet works on some devices but not others, the problem isn’t the network—it’s the device.
- Forget and Reconnect to Wi-Fi: Remove the network from your device and reconnect with the password.
- Update Your Device: Outdated operating systems or network drivers can cause issues.
- Scan for Malware: Viruses can hijack your network connection, so run a security scan.
Step 8: Reset Your Router (As a Last Resort)
If all else fails, reset your router to factory settings.
- Find the Reset Button: Usually a small pinhole on the back of the router. Hold it down for 10-30 seconds.
- Reconfigure Your Network: You’ll need to set up your Wi-Fi name and password again, so have them ready.
Warning: Resetting wipes all settings. Only do this if you’ve tried everything else.
Step 9: Call Your ISP
If the problem persists, it’s time to call your ISP.
- Be Clear: Explain what you’ve already tried to save time.
- Ask for Assistance: Sometimes, the issue is with their equipment, not yours.
- Demand Accountability: If you’re consistently experiencing problems, ask why you’re paying for unreliable service.
Troubleshooting your network doesn’t have to be rocket science. With a bit of patience and these steps, you can solve most issues yourself—saving time, money and frustration. And if your ISP is the problem, maybe it’s time to switch to a reliable provider like Savanna Fibre.