JD-4G-NOC Engineer Level 1(4)

Job Purpose/Summary:

The 4G NOC Engineer Level 1 is responsible for the first level monitoring, timely escalation of all faults as well supporting the overall health and performance of the 4G network: core, RAN and transmission. The role involves diagnosing and following up with escalations to the relevant teams to resolve network related issues, coordinating with internal and external teams, and ensuring 99.9% availability and performance of the network. This position works in a 24/7 operational environment to provide support, incident management, and network optimization.

Key Responsibilities:

• CORE Network Monitoring: Monitoring all servers uptime, performance KPIs and escalating to the relevant teams to resolve
• Transmission: Monitor all transmission links and rings on the network to ensure uptime on both the main and the redundancy links.
• RAN: Monitor all sites for the different vendors – power status, battery status, uptime on both site and sector levels.
• RAN: Review and confirm that all sites that are up are carrying optimal traffic and first level key KPI checks such as call drop rate, handover rate are within accepted thresholds
• Create tickets for all incidences proactive and reactive and track incidents and follow up with teams to ensure that incidents are resolved within SLA
• Resolve Issues that can be resolved logically being cognizant of the SLAs.
• Escalate and track till resolution to all the relevant teams (infrastructure, core, vendor and partners. The team will ensure that the proper escalation matrices are used.
• Report daily, weekly and monthly on network performance of the core, transmission and RAN network
• Working with field teams to ensure fast resolution of incidences
• Manage all changes within the network temporary/permanent, planned and unplanned and ensure for all planned maintenance activities have been approved.
• Monitoring network statistics after planned changes to confirm improvements are as expected and no monitored issues as a result of the changes.
• Support field teams in managing access and communication to the tower companies

Monitoring:

• Uptime using the vendor NMS tools
• Monitor power/power status for all sites, core network and hub transmission sites – escalate accordingly
• Radio performance KPIs and KIP trends on the network to confirm optimal customer service
• Upstream Links Status and Traffic Status
• Environmental conditions for all sites on the network

Reports

• Daily and Weekly Network Availability and Performance: Core, Transmission Links, RAN as guided by the Team Lead
• Reported Fiber Cuts: Faults, RFO, Resolution and Location

Key Competences:

• Customer centric
• Excellent work ethic, positive minded and aims to achieve results
• Professional and technical excellence in at least one network certification
• Willing to Work in a rota, working late or weekends depending on schedule

Key skills Required

Communication skills:

• Excellent verbal and written communication to effectively report incidents and resolutions.
• Ability to work with cross functional teams and external vendors.

Time Management:

• Ability to prioritize tasks in a fast-paced environment with multiple ongoing issues.
• Strong attention to detail and ability to follow procedures precisely.

Working Conditions:

• 24/7 operations, including shift work (day/night shifts).
• Ability to work in a fast paced, high-pressure environment.
• Availability for on call support during off-hours and weekends as needed.

Education Qualifications

• Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or related field.
• Industry certifications such as Cisco CCNA, CompTIA Network+, or Juniper JNCIA are a plus.

Experience:

• Previous experience in a NOC environment is a plus.