Job Category: Engineering
Job Type: Full Time
Reporting To: Head of Engineering
Duties and Responsibilities
Network Design and Implementation
- Design and implement IP networks to meet organizational needs.
- Configure routers, switches, OLTs, and DWDM equipment to handle network traffic effectively.
Network Management and Monitoring
- Monitor network performance to ensure 99.99% uptime.
- Proactively identify and resolve network issues using monitoring tools.
Troubleshooting and Support
- Diagnose and address network problems and bottlenecks to meet the 99.99% SLA.
- Ensure client satisfaction through effective service support.
Security and Compliance
- Implement robust network security measures to safeguard equipment and client traffic.
- Ensure adherence to relevant standards and regulatory compliance.
Network Optimization
- Conduct traffic analysis to optimize network performance.
- Implement best practices in routing to deliver high-quality service.
Documentation and Reporting
- Maintain detailed documentation on network configurations and procedures.
- Provide daily, weekly, and monthly performance reports.
Continuous Learning and Improvement
- Stay updated with the latest industry trends through certifications and training.
Collaboration and Coordination
- Work closely with the NOC, IT, and security teams to maintain seamless operations.
- Coordinate with vendors and service providers to prevent service disruptions.
Key Competencies
- Strong problem-solving abilities.
- Excellent troubleshooting skills.
- Superior organizational and communication skills.
- A team player with a collaborative mindset.
Education
- Bachelor’s degree in Computer Science, Computer Engineering, Telecommunications, or a related field.
- Minimum of 3 years of experience in similar roles.
Essential Requirements
- Strong work ethic.
- CCNP or JNCIS certification.
- Proficiency in IP/MPLS routing, switching, Linux, or scripting languages.
- Comprehensive understanding of GPON networks.
Key Responsibilities
- Manage Level 2 escalations from the NOC.
- Ensure network uptime across all Points of Presence (POPs).
- Maintain accurate documentation and reports.
- Design solutions to support commercial teams.
- Build and maintain relationships with vendors.